Warranty
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We are proud to offer a 2-year manufacturer’s defect warranty on Unity IEMs. If, within two years of purchase, you discover a manufacturer’s defect that affects the functionality of your product, we will repair or replace it free of charge.
Coverage
The warranty is valid for manufacturer defects only.
- 2-Year: Shell & Internals
- 90-Day: Cable & Case
- Excluded: Ear tips, cleaning tool, wax/moisture and general usage issues
For more information, please see below.
Additional Benefits (UPDATE)
Unity IEMs aren’t serviceable in the traditional sense. Instead of a repair, we offer something better: a full replacement.
If your IEMs are still under warranty, we’ll send you a brand new set (or side) at no cost.
If you're outside of the warranty period, we’ve still got you. We offer a discounted replacement for just $XX — that way, you get a fresh, fully-functioning pair with no hassle.
Eligibility
To be eligible for this warranty, the IEMs must have been used for its intended purpose and not subjected to misuse, abuse, or accidental damage. Any modifications to the IEMs by the customer will void this warranty.
Please also register your product below to activate coverage.
Claims
To initiate a warranty claim, please contact our customer service team with your original order number and a detailed description of the issue. We may request additional information or photographs to assist in the evaluation of your claim.
Once the claim is approved, we will arrange for the repair or replacement of the product at no cost to you. If the product is no longer available or repairable, we will issue an equivalent product or a refund.
Please note, the warranty does not cover normal wear and tear or cosmetic damage. Issues arising from wax and/or moisture do not constitute normal wear and tear and are not covered under warranty.
Maintenance
Ensure proper maintenance, cleaning, and care to avoid damage or malfunction from wax and moisture. Some common problems arising from wax and moisture can include distortion, loss of signal from one or both sides, an imbalance of signal from side-to-side, or intermittent signal.
Be sure to clean out wax buildup in the canal on a regular basis using the cleaning tool provided. Wipe excess moisture from the outside of the shell after each use, and allow your IEMs to dry out for 15-30 minutes before placing in the sealed case to expel internal moisture.
Disclaimer
This warranty is non-transferable and applies only to the original purchaser of the product. We stand behind the quality of our products and are committed to providing excellent customer service. If you have any questions or concerns about our warranty policy, please do not hesitate to contact us.