Support

We offer a 30-day risk-free trial on all Plunge IEMs—so you can try them out, make sure they’re the right fit, and return them for a full refund if they’re not. 

Our in-ear monitors are proudly made in Canada with love. Each pair is crafted using high-quality components and materials to ensure exceptional durability, comfort, and sound performance.

By keeping our production local, we maintain strict quality control and stand behind every unit we create. Whether you're on stage or in the studio, you can trust that your Unity IEMs are built to last.

We recommend you start by trying all available tips included with your purchase and checking out this video of best practices for inserting the IEM into your ear. If you're still having troubles, shoot us an email below and we'll get you sorted.

Absolutely! Once you’ve found the right tips for you, and they’ve been properly inserted into your ear, you should find little to no difference between the isolation created by custom-fit IEMs and Unity Universal IEMs. If this is not your experience, reference the fit-related question above. Also, don’t hesitate to contact us with any questions.

We let go of the driver count game years ago when we realized it wasn’t always beneficial and often detrimental to many aspects of the design, both sonically and physically. Duplicating drivers often leads to diminishing clarity and separation, decreasing soundstage, and a high demand on the size of the shell, affecting premium, custom-like fit.

Instead of creating headroom via duplicating drivers, we opted for eliminating tubes and dampers, bringing acoustic impedance near zero. This also allowed for ultimate clarity and separation in the sonic performance. We do not market IEMs based on any driver count; a properly tuned single driver can easily outperform a poorly designed 18-driver scenario. More information on drivers can be found in our YouTube video here.

Unity IEMs replicate any frequencies that are fed into it, so you’ll have no problem crafting the sound you want for your ideal live-performance experience. If that means tons of low-end or really extended high end, the Unity IEMs can take you there. However, we’ve created a sonic signature for out-of-the-box use that is nothing short of astounding.

You’ll experience the widest soundstage available with a remarkable level of detail that never gets harsh, has an ultra-punchy low-end with quick transients, and mids that speak in all the right places to ensure you hear exactly what you need without experiencing fatigue in any one range across the spectrum.

We pride ourselves on having found the ultra-thin line between a studio-reference level presentation and an actually enjoyable listening experience that you’ll want to take in with all your music, in any given setting. We refuse to colour the sound on any point of the spectrum, so you can enjoy music exactly as the work of art it is intended to be.

No, service can only be performed by Plunge Audio. Any unauthorized service, repairs, or adjustments to your IEMs will void the warranty and may require a product replacement at a cost to the customer. Should you require any service, please reach out to Plunge Audio's support team first.

We want you to love your Unity IEMs! If you're not 100% satisfied, return them within 30 days for a full refund or replacement—no restocking fees.

The customer is responsible for the return shipping cost, and original shipping charges are non-refundable. If your order is damaged, defective, or incorrect, we’ll cover return and replacement shipping. Returns must include all original packaging and contents.

Team Kits and all Accessories are final sale.

To initiate a return, please use the contact form below. Please include your name, contact information, and order number or date of purchase for a quick and accurate refund process. A member of our team will be in touch with next steps.

Shipping rates vary depending on your location and preferred delivery time. For a shipping estimate, simply add the item you want to buy to your cart and utilize the shipping estimator available on the cart page. It'll give you a rough idea of what to expect based on where you're located without having to go through the whole checkout process.

Yes, we ship worldwide! Please note, that international orders (outside of Canada) may be subject to import duties and taxes, including VAT, upon reaching your destination country. These charges, if applied, are the responsibility of the customer and not Plunge Audio.

Please note, Accessories are temporarily unavailable for USA delivery while we navigate new tariff regulations. We apologize for any inconvenience.

Once you've received your confirmation email, please allow 1–2 business days for us to process your order.

Whether you're ordering locally or internationally, we've got you covered with trackable shipping via Canada Post. Shipping rates and delivery times vary depending on your location – simply select your preferred option at checkout.

Most orders are currently being shipped with UPS, due to the Canada Post labour dispute.

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us with your name and order number, and we will look into this right away for you.

Please note, Plunge Audio is not responsible for any lost, damaged, or stolen packages. Once the item is shipped and we’ve provided shipment and tracking information, it is no longer our responsibility.