Refund Policy
We stand behind our products and want you to be completely in love with the Unity IEMs. If for any reason you are not 100% satisfied, you may return the IEMs within 30 days after delivery. We offer either an identical replacement or a full refund – your choice. We will never charge any restocking fees.
If you received a damaged or defective product, or if we made a mistake with your order, we will cover the cost of shipping for both the return and replacement order.
If you are returning the product for any other reason, we will refund the full purchase price, but you will be responsible for the return shipping cost. Please note that we do not credit the original shipping charges paid at the time of order.
Please ensure that any returns include the original packaging plus the full contents of the original order.
Please don’t hesitate to contact us if you have any questions or concerns.
Warranty Policy
We are proud to offer a 2-year manufacturer’s defect warranty on the Unity IEMs. If, within two years of purchase, you discover a manufacturer’s defect that affects the functionality of your product, we will repair or replace it free of charge.
To be eligible for this warranty, the product must have been used for its intended purpose and not subjected to misuse, abuse, or accidental damage. Any modifications to the product by the customer will void this warranty.
To initiate a warranty claim, please contact our customer service team with your original order number and a detailed description of the issue. We may request additional information or photographs to assist in the evaluation of your claim.
Once the claim is approved, we will arrange for the repair or replacement of the product at no cost to you. If the product is no longer available or repairable, we will issue an equivalent product or a refund.
Please note that the warranty does not cover normal wear and tear or cosmetic damage. Issues arising from wax and/or moisture do not constitute normal wear and tear and are not covered under warranty.
Ensure proper maintenance, cleaning, and care to avoid damage or malfunction from wax and moisture. Some common problems arising from wax and moisture can include distortion, loss of signal from one or both sides, an imbalance of signal from side-to-side, or intermittent signal. Be sure to clean out wax buildup in the canal on a regular basis using the cleaning tool provided. Wipe excess moisture from the outside of the shell after each use, and allow your IEMs to dry out for 15-30 minutes before placing in the sealed case to expel internal moisture.
This warranty is non-transferable and applies only to the original purchaser of the product. We stand behind the quality of our products and are committed to providing excellent customer service. If you have any questions or concerns about our warranty policy, please do not hesitate to contact us.
Need help?
Contact us at [email protected]