Plunge Audio


Product -

Absolutely! We’d love for you to try Unity IEMs risk-free for 90 days. If they aren’t right for you, send them back for a full refund, no questions asked.

We stand behind our products and want you to be completely in love with the Unity IEMs. If for any reason you are not 100% satisfied, you may return the IEMs within 90 days from time of purchase. We offer either an identical replacement or a full refund – your choice. We will never charge any restocking fees. 

If you received a damaged or defective product, or if we made a mistake with your order, we will cover the cost of shipping for both the return and replacement order.

If you are returning the product for any other reason, we will refund the full purchase price, but you will be responsible for the return shipping cost. Please note that we do not credit the original shipping charges paid at the time of order.

Please ensure that any returns include the original packaging plus the full contents of the original order. Please don’t hesitate to contact us if you have any questions or concerns.

We are proud to offer a 2-year manufacturer’s defect warranty on the Unity IEMs. If, within two years of purchase, you discover a manufacturer’s defect that affects the functionality of your product, we will repair or replace it free of charge. 

To be eligible for this warranty, the product must have been used for its intended purpose and not subjected to misuse, abuse, or accidental damage. Any modifications to the product by the customer will void this warranty. 

To initiate a warranty claim, please contact our customer service team with your original order number and a detailed description of the issue. We may request additional information or photographs to assist in the evaluation of your claim. 

Once the claim is approved, we will arrange for the repair or replacement of the product at no cost to you. If the product is no longer available or repairable, we will issue an equivalent product or a refund. 

Please note that the warranty does not cover normal wear and tear or cosmetic damage. Issues arising from wax and/or moisture do not constitute normal wear and tear and are not covered under warranty. 

Ensure proper maintenance, cleaning, and care to avoid damage or malfunction from wax and moisture. Some common problems arising from wax and moisture can include distortion, loss of signal from one or both sides, an imbalance of signal from side-to-side, or intermittent signal. Be sure to clean out wax buildup in the canal on a regular basis using the cleaning tool provided. Wipe excess moisture from the outside of the shell after each use, and allow your IEMs to dry out for 15-30 minutes before placing in the sealed case to expel internal moisture.

This warranty is non-transferable and applies only to the original purchaser of the product. We stand behind the quality of our products and are committed to providing excellent customer service. If you have any questions or concerns about our warranty policy, please do not hesitate to contact us.

Start by trying all available tips which are included with your purchase. Also, Check out this video of best practices for inserting the IEM into your ear.

Absolutely. Once you’ve found the right tips for you, and they’ve been properly inserted into your ear, you should find little to no difference between the isolation created by custom-fit IEMs and Unity Universal IEMs. If this is not your experience, reference the fit-related question above. Also, don’t hesitate to reach out to us at [email protected] with any questions.

Hardly. If we could have created our sonic profile with one driver, then we would have just to make a point. 

The “driver counting” game is a marketing ploy at its best, and at its worst, it can actually inhibit the ability of each driver to speak freely and be used at its highest potential. Don’t be fooled by the “more drivers = better sound” game. Multiple drivers are often arbitrarily stacked, so they compete for space, narrow the sound stage, and densify the sonic experience. For an ultra-wide 3D sound stage, fewer drivers are needed because they are thoughtfully and accurately utilized.

Unity IEMs replicate any frequencies that are fed into it, so you’ll have no problem crafting the sound you want for your ideal live-performance experience. If that means tons of low-end or really extended high end, the Unity IEMs can take you there. However, we’ve created a sonic signature for out-of-the-box use that is nothing short of astounding.

You’ll experience the widest soundstage available with a remarkable level of detail that never gets harsh, has an ultra-punchy low-end with quick transients, and mids that speak in all the right places to ensure you hear exactly what you need without experiencing fatigue in any one range across the spectrum.

We pride ourselves on having found the ultra-thin line between a studio-reference level presentation and an actually enjoyable listening experience that you’ll want to take in with all your music, in any given setting. We refuse to colour the sound on any point of the spectrum, so you can enjoy music exactly as the work of art it is intended to be.

No, service can only be performed by Plunge Audio. Any unauthorized service, repairs, or adjustments to your IEMs voids the warranty and may require a product replacement at a cost to the customer.

Payment -

Yes! We have partnered with Afterpay to offer a financing option.   

Afterpay allows you to buy now and pay later. With Afterpay, your purchase will be split into 4 payments, payable every 2 weeks. Simply choose Afterpay as your payment method at checkout. First-time customers will need to create an Afterpay account (with instant approval decision) and returning customers will simply log in to make their purchase. For online orders, the goods will be shipped to you by the retailer after checkout. It’s that easy!

Please Note: Afterpay does not approve 100% of orders and are committed to supporting responsible spending.

When determining which orders to approve, AfterPay considers a number of different factors. As an example, the longer you have been a shopper using Afterpay and the more orders you have successfully repaid, the more likely you will be able to spend more.

Things to consider:

  • Are there sufficient funds on your card? Generally we look to see the first instalment amount available to spend
  • The length of time you have been using Afterpay
  • The amount you have to repay
  • The value of the order you are trying to place
  • The number of orders you currently have ‘open’ with us

For more information please see AfterPay Instalment Agreement and AfterPay Terms

We accept all major credit cards, along with Visa-Debit, Apple Pay, and Google Pay.

Shipping -

We require 1-2 business days for order processing once your confirmation email is received.

Yes! We ship worldwide. Please note that your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Plunge Audio is not responsible for these charges if they are applied.

We offer simple, flat-rate shipping for domestic and international orders via Canada Post XpressPost. Shipping timelines are dependent on your location. 

Canada & USA: 2-4 business days.
International: 4-7 business days.

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at [email protected] with your name and order number, and we will happily look into it for you.


Contact us with any questions, comments or concerns and a team member will get back to you within 24hrs. 

Contact Form

Contact us with any questions, comments or concerns and a team member will get back to you within 24hrs. 

Contact Form
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